Scribely Terms and Conditions

Last updated: 28 August 2026

These Terms and Conditions (Terms) govern access to and use of the Scribely platform, website, onboarding, support services, independent prescriber pathway and related services (Platform).

The Platform is provided by Medihealth Ventures Pty Ltd trading as Scribely (ABN 41 697 690 270) (Scribely, we, us, or our). By creating an account, accepting these Terms, accessing the Platform or using Scribely, you agree to these Terms.

If you use Scribely on behalf of a clinic, company or other organisation, you confirm that you are authorised to accept these Terms for that organisation. In these Terms, you and your refer to the person using the Platform and, where applicable, the clinic or organisation they represent.

1.What Scribely does

Scribely is a workflow and documentation platform for Australian IV clinics and practitioners. It helps practitioners manage client information, medical questionnaires, formulas, consent workflows, clinical records, aftercare instructions, signatures, script requests and related administrative workflows in one place.

Scribely also arranges and facilitates access to an independent doctor who may review script requests through the Platform (Independent Prescriber). The Independent Prescriber, not Scribely, makes all clinical and prescribing decisions in their independent professional capacity.

Where an Independent Prescriber approves and signs a script, they do so in their own name, under their own professional registration and in the exercise of their own clinical judgment. Signing a script is the Independent Prescriber's professional act and decision, not an act, decision, approval or representation of Scribely.

Scribely does not itself act as a medical practitioner, pharmacy, prescriber, clinical decision-maker or treatment approval service.

2.No medical advice or treatment sign-off by Scribely

Scribely does not provide medical advice, clinical advice, diagnosis, treatment recommendations, prescribing decisions, treatment approval, medical clearance, patient suitability assessment or script sign-off.

You acknowledge and agree that:

all clinical decisions remain the responsibility of the appropriately qualified practitioner and the Independent Prescriber
Scribely is not designed for emergency, urgent or time-critical medical communications
all treatments, formulas, prescriptions, scripts, consent forms, aftercare instructions and related documents must be reviewed by appropriately qualified people before use
a generated document, selected formula, Platform status, completed workflow, uploaded file or digital signature step does not mean Scribely has reviewed, approved, endorsed or signed off on a treatment or script
Scribely does not guarantee that the Independent Prescriber will approve, sign, issue, amend or return any script
the Independent Prescriber is responsible for deciding whether the information and assessment available are sufficient to prescribe and for the clinical content, accuracy, appropriateness and legality of each script they sign
the treating practitioner is responsible for deciding whether and how treatment may lawfully and safely be supplied, prepared or administered, and for monitoring, aftercare, escalation and management of adverse events
Scribely does not verify that any treatment, formula, dose, ingredient, medicine, device, indication, contraindication or instruction is clinically appropriate for any patient or client
a signed script does not constitute a representation or guarantee by Scribely that a treatment is safe, suitable, effective or lawful for a particular patient or client.

You must not represent that Scribely has provided medical advice or approved a treatment, formula, script, prescription or clinical decision.

3.Clinical and regulatory responsibility

You are responsible for ensuring that your use of Scribely complies with all laws, professional obligations, registration standards, codes, guidelines, clinic policies and regulatory requirements that apply to you.

This includes responsibility for:

practising only within your lawful scope, qualifications, registration, competence and authority
clinical assessment, treatment suitability and patient or client care within your professional role
complying with AHPRA, National Board and other professional or registration obligations that apply to you
therapeutic goods, medicines, prescribing, compounding, storage and administration requirements
privacy, health records, consent, record-keeping and data breach obligations
advertising, claims, patient communications and aftercare instructions
checking that all information entered into Scribely is accurate, current and complete
reviewing all generated, signed or uploaded documents before relying on them
ensuring that all required clinical and legal approvals are in place before treatment is supplied or administered.

The Independent Prescriber remains responsible for their own patient assessment, clinical reasoning, prescribing decision, decision to sign or decline a script, the content and accuracy of any script they sign, required consultation and follow-up, professional records and all legal and professional obligations arising from their clinical services. The treating practitioner remains responsible for the treatment they supply, prepare or administer, including verifying the patient and script, working within scope, following or clarifying prescribing instructions, checking for relevant changes or contraindications, obtaining treatment consent, safe administration, observation, monitoring, aftercare, escalation and responding to complications or adverse events. Neither an Independent Prescriber nor a treating practitioner may rely on a Platform workflow, template, preset formula, status or document as discharging their independent professional duties. If there is any inconsistency between a Platform output and a user's professional, clinical, legal or regulatory obligations, those obligations prevail.

4.Registration, onboarding and account activation

Scribely may be used by appropriately qualified practitioners, including registered nurses, paramedics, dentists and other practitioners whom Scribely accepts for the relevant workflow.

When registering and during onboarding, you must provide accurate, current and complete information. We may require information or evidence including your legal name, clinic name, contact details, professional registration number, qualifications, training and competency evidence.

We may verify information against public professional registers or other appropriate sources and may request further information. You authorise us to take reasonable steps to perform these checks.

Creating an account does not guarantee activation. Until onboarding review is complete, your account may remain pending and access to the rest of the Platform may be limited. We may, acting reasonably, withhold, suspend or withdraw activation if eligibility, registration, training, competency, identity, information accuracy, payment arrangements or safety requirements cannot be verified or maintained.

The Subscription Fee described in section 12 is charged immediately when you complete paid signup, even if your account is pending onboarding review. The subscription includes account setup, onboarding and access to Platform services, subject to activation and these Terms.

You are responsible for:

maintaining the confidentiality of login details
all activity under your account
managing authorised users, roles and permissions
removing access for staff who no longer require access
ensuring each user has appropriate qualifications, authority and training for their use of Scribely
promptly notifying us of suspected unauthorised access or security incidents.

You must not share login credentials, access another user's account without permission or attempt to bypass Platform security.

5.Patient and client information

You are responsible for ensuring that you have provided all required privacy notices and obtained all required authority and consent before collecting, entering, uploading, generating, storing, using or disclosing patient or client information through Scribely.

This includes informing the patient or client that relevant personal and health information may be disclosed through Scribely to the Independent Prescriber for review of a script request, and that the Independent Prescriber may contact the practitioner and, where clinically or professionally appropriate, speak with or include the patient or client in a call.

By submitting a script request, you confirm that:

the patient or client has completed the required consent process
you are authorised to provide the submitted information to Scribely and the Independent Prescriber
the information is accurate, current, complete, relevant and reasonably necessary for the request
Scribely may process and disclose the relevant information to the Independent Prescriber to provide the requested workflow.

The Platform's consent workflow is a tool to support your process. It does not replace your responsibility to ensure that consent is informed, valid, current and sufficient for the relevant collection, use, disclosure and treatment. You must not upload or enter information that you are not authorised to handle, or information that is unlawful, misleading, excessive, irrelevant or obtained without appropriate authority.

6.Scripts, formulas and generated documents

Scribely may help you create, submit, manage, receive, download and store script-related documents, prescription item tables, formulas, consent forms, aftercare instructions and related records.

You remain responsible for reviewing and verifying all information before it is submitted, used, signed, sent, uploaded or relied on.

Preset formulas, custom formulas, templates, generated PDFs and other Platform content are workflow tools only. They are not medical advice and do not replace practitioner or Independent Prescriber judgment.

A formula or prescription item selected or submitted by a practitioner is a request for independent review. It is not a clinical direction from Scribely and does not require the Independent Prescriber to prescribe or sign it.

If you ask us to add or configure custom formulas, you are responsible for ensuring those formulas are accurate, lawful, clinically appropriate and approved by the relevant qualified people before use.

7.Independent prescriber pathway

Scribely currently provides a Scribely-arranged Independent Prescriber pathway. The Platform does not provide a bring-your-own-prescriber pathway unless Scribely expressly agrees otherwise in writing.

The Independent Prescriber acts in their independent professional capacity. Scribely may facilitate communication, information exchange, workflow status and payment, but does not direct, control or replace the Independent Prescriber's clinical judgment.

An Independent Prescriber who uses the Platform to review or sign a request is responsible for:

maintaining all registration, endorsements, authority, competence and professional indemnity insurance required for their clinical and prescribing services
taking reasonable steps to identify the patient or client and assess the information relevant to the request
deciding whether a direct consultation, examination, investigation, further information, referral or follow-up is required before or after prescribing
deciding independently whether prescribing is clinically appropriate and lawful
ensuring that each script they sign is accurate, complete and compliant with applicable laws, prescribing requirements and professional standards, including its medicine or substance, formulation, strength, dose, route, frequency, quantity, repeats, directions, warnings and any monitoring requirements
considering relevant indications, contraindications, allergies, interactions, patient circumstances and foreseeable risks
keeping all clinical and prescribing records required of them
responding appropriately to clinical queries, complaints, incidents or adverse events connected with their prescribing services.

By applying their signature to a script through the Platform, the Independent Prescriber confirms that they have made their own clinical decision to prescribe and accept professional responsibility for that decision and for the script they sign. Scribely's provision of workflow tools, information transmission, electronic signature functionality, administrative support or payment arrangements does not transfer that responsibility to Scribely. You acknowledge that:

the Independent Prescriber may approve, decline, amend, query or delay a script request at their discretion
the Independent Prescriber may request additional information or contact the practitioner and, where appropriate, the patient or client
Scribely does not guarantee prescriber availability, approval or a particular review or return time
any estimated turnaround is indicative only and remains subject to prescriber availability, the completeness and accuracy of the submitted information, clinical requirements, technical availability and other circumstances
you must respond promptly and accurately to reasonable clinical information requests
you must not supply or administer treatment unless all required clinical and legal approvals are in place
if a patient's condition, medicines, history or other relevant circumstances change after submission, you must disclose the change and obtain any further review required before treatment
you must not rely on or use a signed script if it appears incorrect, incomplete, unclear, inconsistent with the patient record or outside your authority; you must seek clarification from the Independent Prescriber.

8.Consent forms and signatures

Scribely may support practitioner and patient or client consent workflows and digital signature capture.

You are responsible for ensuring that:

the patient or client has an adequate opportunity to review the relevant consent text and ask questions before signing
the person signing is the correct person and has capacity and authority to sign
the consent text is appropriate for your clinic, treatment, information disclosures and legal obligations
signatures are collected and stored in a way that meets your legal, clinical and professional requirements.

Scribely provides signature capture and document workflow tools only. Scribely does not certify legal validity, clinical sufficiency or informed consent.

9.Signed scripts and records

When the Independent Prescriber signs a script through the Platform, the signed script may be returned to your account. Scribely acts as the administrative transmission channel and does not clinically review, verify or approve the signed script. The Independent Prescriber is responsible for the clinical and prescribing content of the script they sign.

Before relying on a signed script, the treating practitioner is responsible for checking that it is complete and legible, relates to the correct patient or client, matches the intended treatment, is consistent with the Independent Prescriber's instructions and may lawfully and safely be acted on in the circumstances. Any uncertainty, discrepancy, apparent error or relevant change in the patient's circumstances must be clarified with the Independent Prescriber before treatment is supplied, prepared or administered.

If you upload a signed script or another final document, you are responsible for ensuring that the uploaded file is complete, accurate, final, legible and connected to the correct patient or client record.

A Platform status showing a request or workflow as completed is an administrative record only. It does not mean that Scribely has clinically reviewed, approved or validated the document or treatment.

You are responsible for exporting, preserving or maintaining any additional copy of records required by your legal, clinical, professional, insurance or business obligations.

10.Aftercare instructions and patient communications

Scribely may support sending aftercare instructions or other workflow communications to patients or clients.

You are responsible for ensuring that all aftercare instructions and patient communications are accurate, clinically appropriate, lawful, not misleading and authorised by the patient or client where required.

Scribely is not responsible for clinical content in aftercare instructions supplied, selected or approved by you or another practitioner.

11.Acceptable use

You must not use Scribely:

unlawfully, fraudulently or in a way that infringes another person's rights
to provide health services if you are not properly qualified, registered, competent or authorised to do so
outside your lawful professional scope of practice
to upload malicious code, interfere with security or disrupt the Platform
to scrape, reverse engineer, copy or misuse the Platform except as permitted by law
to send spam or unauthorised communications
to upload content that is unlawful, defamatory, misleading, offensive or harmful
to create false, misleading or incomplete clinical, prescription, consent or patient records
in a way that could damage Scribely, other users, patients, clients, prescribers or service providers.

We may suspend or restrict access if we reasonably believe there has been a breach of these Terms, a security risk, unlawful activity, non-payment or risk of harm.

12.Subscription, Script Fees and payment authority

12.1Subscription Fee

The Scribely subscription is AUD $37 per month (Subscription Fee), unless a different price or billing period is clearly displayed and accepted at signup or agreed with us in writing.

The first Subscription Fee is charged immediately when you complete paid signup. The subscription then renews automatically each month using your saved payment method until cancelled.

You may cancel the subscription at any time before the next renewal. Cancellation takes effect at the end of the current paid billing period. Subscription Fees already paid are not refunded or apportioned for a partial billing period, except where required by law.

12.2Script Fee

When you use the Independent Prescriber pathway, you agree to pay AUD $50 for each script request that results in a signed script being returned through the Platform (Script Fee).

The Script Fee is not charged when the Independent Prescriber declines the request. A query or request for more information does not itself trigger the Script Fee; the fee is charged if the request subsequently results in a signed script being returned.

If a replacement or correction is reasonably required because of an error by Scribely or the Independent Prescriber, no additional Script Fee will apply. A materially changed request, or a replacement required because information supplied by you was inaccurate, incomplete or changed, may be treated as a new request and attract a new Script Fee.

12.3Saved payment method and automatic charges

You must provide and maintain a valid payment method. Payments are processed by Scribely's payment service provider. Scribely generally receives a payment token and limited card information rather than your complete card details.

By providing or confirming a payment method and accepting the billing authority presented during signup or onboarding, you authorise Scribely to:

save or arrange for the payment service provider to save that payment method for future use
charge Subscription Fees automatically on each renewal date
charge the $50 Script Fee automatically, without requiring you to re-enter your card details, when a signed script is returned through the Platform
retry a failed charge and ask you to authenticate, update or replace the payment method where required.

We will retain a record of your acceptance of the applicable Terms and billing authority. You must ensure that your payment and contact details remain current.

12.4Failed payments

If a Script Fee payment fails, Scribely may notify you privately, retry the payment and provide a way to update or authenticate your payment method. A signed script that has already been returned will remain available, and we will not normally restrict access to existing clinical records solely because that Script Fee is unpaid.

While a Script Fee remains unpaid, Scribely may restrict your ability to submit new requests to the Independent Prescriber. Access may be restored when the outstanding amount is paid or another arrangement is accepted by Scribely.

Failure to pay a Subscription Fee may result in suspension or termination of broader Platform access in accordance with section 21.

12.5Currency, GST, receipts and refunds

All fees are in Australian dollars. As at the date of these Terms, Scribely is not registered for GST and no GST is added to the stated fees. If Scribely's tax status changes, we may apply taxes as required by law after giving any notice required by law.

Scribely charges the practitioner for the Subscription Fee and Script Fee and provides the applicable receipt or invoice. The Script Fee includes Scribely arranging and facilitating access to the Independent Prescriber; it does not make Scribely the provider of the Independent Prescriber's clinical services.

Except as expressly stated in these Terms or required by law, paid fees are non-refundable. Nothing in these Terms limits any right or remedy that cannot lawfully be excluded.

Promotional offers may be subject to separate eligibility, expiry and offer conditions displayed or communicated with the promotion.

13.Availability and changes

We aim to provide a reliable Platform, but we do not guarantee uninterrupted, error-free or always available access.

We may modify, suspend, update, replace or discontinue parts of the Platform from time to time, including to improve features, address security issues, comply with law or maintain service quality. We will act reasonably and use reasonable efforts to provide advance notice of material changes where practical.

14.Independent prescribers and other third-party services

The Independent Prescriber is a separate professional who provides clinical and prescribing services in their own professional capacity and under their own registration. In performing those services, the Independent Prescriber is not under Scribely's clinical direction or control and has no authority to make clinical representations or assume clinical obligations on Scribely's behalf.

The Independent Prescriber is responsible for their own acts and omissions, patient assessment, clinical advice, prescribing decision, decision to sign, script content, professional conduct, records, communications and follow-up obligations. To the maximum extent permitted by law, Scribely is not responsible or liable for those independent clinical services or for an Independent Prescriber's act, omission, error, professional breach or failure to meet an applicable clinical, legal or professional standard.

Scribely's onboarding of an Independent Prescriber, making a prescriber workflow available, transmitting information, displaying a workflow status, returning a signed script or collecting and allocating a Script Fee does not amount to clinical supervision, endorsement or verification of the Independent Prescriber's decision or make Scribely the provider of the clinical service.

Scribely may also integrate with or rely on third-party services such as hosting, storage, email, SMS, analytics, payments, support, authentication and document processing. Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party services except to the extent required by law.

15.Privacy and data

Our Privacy Policy explains how we collect, hold, use and disclose personal information, including onboarding information, professional verification documents, patient or client health information and information disclosed to the Independent Prescriber.

You must comply with privacy, health records and confidentiality obligations that apply to information you enter into or access through Scribely.

You grant us permission to host, store, process, transmit, display, copy and otherwise use your content and data as reasonably necessary to provide, secure, support, improve and administer the Platform, facilitate the Independent Prescriber pathway, process payments, comply with law and enforce these Terms.

We do not own your clinic's patient or client records. As between you and Scribely, you retain ownership of the data and content you submit, subject to the rights granted in these Terms.

16.Intellectual property

Scribely and its Platform, software, workflows, design, branding, templates, documentation, content and related materials are owned by or licensed to us and are protected by intellectual property laws.

You may use Scribely only as permitted by these Terms. You must not copy, reproduce, modify, distribute, sell, resell, lease, sublicense, reverse engineer or create derivative works from the Platform except as expressly allowed by us or by law.

You retain ownership of content and records you submit to the Platform.

Feedback, suggestions or ideas you provide may be used by us without restriction or compensation, provided we do not disclose your confidential information in doing so.

17.Confidentiality

Each party must keep the other party's confidential information confidential and use it only for purposes connected with the Platform, unless disclosure is authorised, required by law or the information is already public through no fault of the receiving party.

Patient and client information, practitioner verification documents and prescribing communications must always be handled with appropriate confidentiality and care.

18.Disclaimers

To the maximum extent permitted by law:

Scribely is provided on an "as is" and "as available" basis
we do not warrant that Scribely will be uninterrupted, error-free or suitable for every clinic workflow
we do not warrant that any Independent Prescriber will be available or that a request will be reviewed, approved, signed, amended or returned within a particular period
we do not warrant that any Platform output is clinically appropriate, legally sufficient or suitable for any particular patient, client, treatment or script
we do not accept responsibility for an Independent Prescriber's assessment, advice, prescribing decision, refusal, delay, signature, script content, directions, records, communications, follow-up, professional conduct, error or omission
we do not accept responsibility for a treating practitioner's decision to rely on a script or for the supply, preparation, administration, monitoring or follow-up of treatment
we do not accept responsibility for the safety, suitability, effectiveness or outcome of a prescribed or administered treatment, including an adverse reaction, complication, deterioration, failed treatment or patient harm
we do not accept responsibility for information, documents, formulas, notes, instructions or records entered, selected, uploaded, approved or sent by users.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory warranty or other right that cannot lawfully be excluded, restricted or modified.

19.Limitation of liability

To the maximum extent permitted by law, Scribely is not liable for any loss, damage, injury, adverse event, complication, treatment failure, patient outcome, claim, complaint, investigation, professional or regulatory action arising from or connected with:

an Independent Prescriber's clinical services or acts or omissions, including assessment, advice, prescribing, refusal, delay, script content, signature, directions, records, communications or follow-up
a practitioner's clinical services or acts or omissions, including patient assessment, reliance on a script, treatment selection, supply, preparation, administration, monitoring, aftercare, escalation or management of an adverse event
inaccurate, incomplete, outdated, misleading or omitted information supplied by a practitioner, patient, client or Independent Prescriber
a treatment, medicine, dose, formula, ingredient, device, indication, contraindication, interaction or instruction selected, requested, prescribed, supplied or administered by a user or Independent Prescriber.

To the maximum extent permitted by law, Scribely is also not liable for indirect, consequential, special, incidental, punitive or exemplary loss, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of data or business interruption arising from or connected with your use of the Platform. To the maximum extent permitted by law, our total aggregate liability arising from or connected with the Platform or these Terms is limited to the amount you paid to us for the Platform in the three months before the event giving rise to liability. Nothing in sections 18 or 19 excludes or limits liability to the extent that it was directly caused by Scribely's own negligence, breach of these Terms, unlawful conduct, fraud or wilful misconduct, or to the extent that liability cannot lawfully be excluded or limited.

20.Indemnity

To the maximum extent permitted by law, you indemnify Scribely and its officers, employees, contractors and agents against loss, damage, liability, cost and expense arising from or connected with:

your breach of these Terms
your use or misuse of the Platform
if you are an Independent Prescriber, your patient assessment, clinical advice, prescribing decision, decision to sign or decline, script content, directions, records, communications, follow-up, professional conduct or other clinical act or omission
if you are a treating practitioner, your patient assessment, reliance on or use of a script, treatment selection, supply, preparation, administration, monitoring, aftercare, escalation, management of an adverse event or other clinical act or omission
clinical, treatment, consent, aftercare or patient communication decisions made by you or your users
information, documents, formulas, notes, instructions or records entered, uploaded, generated, approved or sent by you or your users
your breach of privacy, health records, professional, registration, therapeutic goods, advertising or other legal obligations
claims by patients, clients, practitioners, prescribers, regulators or third parties arising from your conduct, omissions, clinical services, signed scripts, treatment or records.

This indemnity does not apply to the extent that the loss was caused or contributed to by Scribely's negligence, breach of these Terms, unlawful conduct or wilful misconduct.

21.Suspension, cancellation and termination

You may cancel your subscription as described in section 12.1. You remain responsible for fees incurred before cancellation takes effect.

We may suspend, restrict or terminate access if:

you breach these Terms and, where the breach can be remedied, do not remedy it within a reasonable period after notice
Subscription Fees are overdue
Script Fees remain unpaid, in which case we will normally restrict only new submissions to the Independent Prescriber as described in section 12.4
we reasonably suspect unlawful activity, security risk, misuse or risk of harm
your registration, qualification, competency, eligibility or authority cannot be verified or is no longer maintained
we are required to do so by law
continued access may expose Scribely, users, patients, clients, prescribers or others to material risk.

Where practical and lawful, we will act reasonably and provide notice of suspension or termination and an opportunity to address a remediable issue. On termination, your right to use the Platform ends. We may retain or delete data in accordance with our Privacy Policy, your agreement with us and applicable law. You are responsible for exporting or preserving records you need before termination, where export functionality is available. We may provide reasonable limited access to export records where lawful and technically practical.

22.Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and the Commonwealth courts of Australia.

Before starting court proceedings, each party must try to resolve any dispute in good faith, unless urgent injunctive or other urgent relief is required.

23.Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted on our website or made available through the Platform.

If changes are material, we will take reasonable steps to notify account holders and, where appropriate, request renewed acceptance. Changes will not apply retrospectively to charges already incurred unless required by law or agreed with you.

24.Contact

Medihealth Ventures Pty Ltd trading as Scribely

ABN: 41 697 690 270

Email: support@scribely.com.au

Questions about these Terms?
Medihealth Ventures Pty Ltd trading as Scribely
ABN: 41 697 690 270
Contact us at support@scribely.com.au